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Customer Service Alert

UPDATE: May 11, 2016

Attention Valued Maxx HD® Sunglasses Customer,

Maxx HD® Sunglasses would like to once again thank all of the customers who have continued to called in, or email us regarding the misleading phone calls they have been receiving from the competing company who has tried to trick them into thinking they are working with Maxx HD® Sunglasses.

Through our strong relationships with so many of our customers, we have learned that the newest tactic to trick or confuse from this “competitor”, is to tell our customers that their Maxx HD® Sales Representative is leaving Maxx HD® and is coming to work for them. If you are being told this information, before placing an order, please call myself or your Maxx HD® Sales Representative; this is not the situation and none of our Sales Representatives are leaving Maxx HD® in the foreseeable future to go work for any “competitor”. 

We will continue to work with all of our customers in an ethical, honest and respectful way, and are still working diligently to correct the misleading tactics that continue to be disrespectful to our customers.

Thank you again for your continued support over the years, and remember that you can always contact me with any questions or concerns you may have.

Sincerely,

Billy Witter

CEO of Maxx HD® Sunglasses

877-550-8116 ext. 528

billy.witter@maxxsunglasses.com

 


 

UPDATE: April, 20, 2016

Attention Valued Maxx HD® Sunglasses Customer,

Maxx HD® Sunglasses would like to say thank you to all of the customers who have called in, or emailed us regarding the misleading phone calls they have been receiving from the competing company who has tried to trick them into thinking they are working with Maxx HD® Sunglasses. The trust and strong relationships that we have been able to build over the past 12 years speaks volumes, and has humbled all of us to see how strong our partnerships with all of you truly are.

We will continue to work with all of our customers in an ethical, honest and respectful way, and are still working diligently to correct the misleading tactics used that may have disrespected any of our customers or caused any confusion with orders.

Thank you again for your continued support over the years, and remember that you can always contact me with any questions or concerns you may have.

Sincerely,

Billy Witter

CEO of Maxx HD® Sunglasses

877-550-8116 ext. 528

billy.witter@maxxsunglasses.com

 


 

April, 19, 2016

Attention Valued Maxx HD® Sunglasses Customer,

It has been brought to our attention over the past few days that there are some very misleading phone calls being placed from a competing company (which is also based in Colorado) to many of our current customers. Please, DO NOT BE DECEIVED; if any company is contacting you claiming to be associated with Maxx HD® Sunglasses in any capacity, it is absolutely false! If you receive a phone call from any company that does not identify themselves as Maxx HD® Sunglasses, but simply refers to themselves as “your sunglasses company out of Colorado”, you are not speaking to anyone with our company. A few things to remember about Maxx HD®:

  • We are the only company to offer sunglasses lines in: golf, moto, fishing and hunting; tennis, MLB® Licensed and College Licensed sunglasses
  • Same Day Shipping
  • Low Minimum Orders
  • Fair and Honest Pricing (We have not raised our prices since 2004)
  • We have over 20,000 Retail Locations throughout the United States
  • Free Display Stands (12, 24 and 64 stands)
  • We are the Official Sunglasses of the Colorado Rockies

 

If you have come across this misleading phone call, or if you have been misled into purchasing sunglasses that are not Maxx HD® Sunglasses, we want to make it right for you as quickly as possible!

We apologize that this has happened and are working diligently to correct this matter. We are so thankful for all of our customers and are here to answer any questions and make sure that you are receiving the quality, Maxx HD® Sunglasses that you have grown to appreciate over the past 12 years.

Please contact me if you have any questions or concerns.

Sincerely,

Billy Witter

CEO of Maxx HD® Sunglasses

877-550-8116 ext. 528

billy.witter@maxxsunglasses.com